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Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

If you don’t like your item(z) for any reason (they don’t fit, have an imperfection, or just clash with your dog) you can submit your return and get a refund within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Check which items are ineligible for return below
  • Hold onto your return tracking #, we can't look up your return without it

WHAT ISN'T ELIGIBLE FOR RETURN?

 

 

There are some item(z) we don’t take back:

  • Anything worn, altered, washed or missing its original packaging and tags
  • Shoez that are dirty, scuffed, worn or returned with missing or damaged boxes
  • Intimates, swimwear, and bodysuits without their lining cuz that would be gross
  • Pierced jewelry, cosmetics, perfume or other beauty products where the packaging was removed.

    If your return comes back with any of these ineligible items we'll destroy it and won't be able to issue refund.

    HOW DO I SEND BACK MY RETURN?

    Please contact us with your order number and we'll send you the instructions.

    I GOT MY ORDER AND SOMETHING'S WRONG, WHAT DO I DO?

     Oh nooo! If you've received your order and something's wrong we need to know within 5 days. Don't wait a month BB, we won't be able to help. If the item is defective, damaged or incorrect send us a pic to hello@alterxbabe.com.

    REFUNDS

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    You should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.