Shipping & Returns
Shipping
Countries we ship and delivery time:
Country |
Delivery Time |
Country |
Delivery Time |
| United States | 10-20 Business Days | Slovakia | 10-20 Business Days |
| Canada | 13-20 Business Days | Slovenia | 10-20 Business Days |
| Australia | 10-17 Business Days | Sweden | 10-20 Business Days |
| United Kingdom | 8-14 Business Days | Austria | 9-15 Business Days |
| France | 10-17 Business Days | Denmark | 10-20 Business Days |
| Germany | 8-14 Business Days | Brazil | 23-35 Business Days |
| Spain | 8-14 Business Days | Switzerland | 8-15 Business Days |
| Netherlands | 10-17 Business Days | Norway | 13-20 Business Days |
| Luxembourg | 14-20 Business Days | Israel | 10-20 Business Days |
| Ireland | 10-17 Business Days | China | 10-40 Business Days |
| Bulgaria | 13-20 Business Days | Japan | 10-40 Business Days |
| Czechia | 13-20 Business Days | Serbia | 10-40 Business Days |
| Estonia | 23-30 Business Days | Peru | 10-40 Business Days |
| Finland | 15-25 Business Days | Argentina | 10-40 Business Days |
| Hungary | 10-17 Business Days | Bosnia & Herzegovina | 10-40 Business Days |
| Latvia | 10-20 Business Days | Bolivia | 10-40 Business Days |
| Lithuania | 10-20 Business Days | Chile | 10-40 Business Days |
| Malta | 10-20 Business Days | Colombia | 10-40 Business Days |
| Poland | 10-17 Business Days | Turkey | 10-40 Business Days |
| Portugal | 10-17 Business Days | Ecuador | 10-40 Business Days |
| Romania | 10-20 Business Days | Mexico | 10-40 Business Days |
| Italy | 10-17 Business Days | Belgium | 10-17 Business Days |
| Croatia | 13-20 Business Days |
- Free shipping on all orders over $50.
-
Processing time takes within 3-7 Business Days. Orders are processed Monday - Friday, excluding holidays. Check your confirmation email for your tracking number or follow the steps below to track your order from our website:
TRACK YOUR ORDER:
1. Click Order Status on the bottom of the page.
2. Enter your email and your order number. - Some items will be delivered in separate packages. Their respective delivery time vary, not all of them will arrive at once.
- Delivery time in holiday season can take up to 45 working days due to high postal traffic. So be sure to order weeks in advance if you want to gift someone.
- Due to coronavirus pandemic there may be some delays that are outside of our control.
- We are not responsible for any shipping deliveries that may be affected by natural occurrences (weather), air/ground transportation strikes or delays due to the mail system, nor affected by customs, transfers from our carrier to the local carrier in your country, or any extra fees, customs, or back end charge once the package has been shipped.
Returns
RETURN POLICY:
- If you don’t like your item(s) for any reason (they don’t fit, have an imperfection...) Please contact us here: Contact Us with your order number, the item you would like to return and why you want to return the item and we will instruct you for that.
- you can submit your return for store credit within 15 days of receiving your order.
- Be sure to read the measurements in the products that apply.
- We offer store credits as refunds.
- Exchanges can be done using your store credit to place a new order
- It can take up to 7 business days to issue your store credit once your return is received.
- Hold onto your return tracking #, we can't look up your return without it.
- If there are defects in the product, please send us some pictures showing the issue.
- We are not responsible for return shipping fees.
- All refunds are issued to store credit in USD. This amount is subject to adjustment based on the reason code selected for the return, timeframe of the return, and any cost associated with the return, or for other reasons set forth in our return policy.
- Orders can't be cancelled 24 hours after they've been placed.
WHAT ISN'T ELIGIBLE FOR RETURN?
There are some item(s) we don’t take back:
- Anything worn, altered, washed or missing its original packaging and tags
- Shoes that are dirty, scuffed, worn or returned with missing or damaged boxes
- Intimates, swimwear, and bodysuits without their lining.
- Pierced jewelry, cosmetics, perfume or other beauty products where the packaging was removed.
If your return comes back with any of these ineligible items we won't be able to issue credit.